Shipping policy

Shipping Policy

Last Updated: January 9, 2025

      Thank you for shopping with Soonda . We are committed to delivering your orders quickly and efficiently. Please review our shipping policy for details on shipping methods, costs, delivery times, and other important information.


1. Processing Time

  • Orders are typically processed within 48 hours (excluding weekends and holidays) after payment confirmation.

  • During high-demand periods, processing times may be extended. We will notify you of any delays.

  • Once your order is processed, you will receive a confirmation email with tracking details (if applicable).


2. Shipping Rates & Delivery Estimates

        We offer free shipping across the U.S., including P.O. Boxes, but we do not ship to APO/FPO military addresses. Orders are shipped via FedEx, DHL, UPS, or USPS, and the carrier is randomly assigned. We currently do not support carrier selection. Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5-10 business days Free

        Delivery times may vary due to weather conditions, carrier delays, and other unforeseen circumstances.


3. International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times vary based on location.

  • International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the customer.

  • Delays due to customs processing are beyond our control.


4. Order Tracking

  • Tracking information is provided for most orders. Once your order has shipped, you will receive an email with tracking details.

  • Please allow up to 48 hours for tracking updates to appear.

  • If you experience any issues with tracking, contact us at service@soonda.us.


5. Shipping Restrictions

  • We do not ship to APO/FPO military addresses or certain restricted locations.

  • Some products may have specific shipping restrictions due to legal regulations or carrier limitations.

  • If we are unable to fulfill your order due to shipping restrictions, we will contact you to discuss alternatives or issue a refund.


6. Lost, Stolen, or Damaged Packages

  • We are not responsible for lost, stolen, or damaged packages once they have been shipped.

  • If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier.

  • If your package is damaged upon arrival, please contact us within 48 hours of delivery with photos of the damage.


7. Address Accuracy & Order Changes

  • Please ensure that your shipping address is correct before placing an order.

  • We cannot guarantee changes to orders once they have been processed. Contact us immediately at service@soonda.us if you need to make changes.

  • If an order is returned due to an incorrect address, reshipping fees may apply.


8. Delayed or Missing Shipments

  • If your order has not arrived within the estimated delivery window, please check the tracking information first.

  • If tracking details are unavailable or the package is significantly delayed, contact us at service@soonda.us for assistance.


9. Returns Due to Non-Delivery

  • If a package is returned to us due to incorrect address, failure to claim, or other delivery issues, we will attempt to contact you.

  • Reshipping fees may apply, or a refund may be issued (excluding original shipping costs).

  • if you have any problem ，you can contact us at service@soonda.us for assistance.

10. Contact Us

        For any shipping-related inquiries, please contact us at:

        🏛  Company Name : Soonda Global Trading LLC
        🏢  Address : 30 N Gould St Ste R Sheridan, WY 82801,US
        📧  Email : service@soonda.us
        📞  Phone : +1 3236776226